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Elements and Performance Criteria

  1. Study a change
  2. Agree results of change with stakeholders
  3. Identify future improvements

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Competitive systems and practices include one or more of:

lean operations

agile operations

preventative and predictive maintenance approaches

statistical process control systems, including six sigma and three sigma

Just in Time (JIT), kanban and other pull-related operations control systems

supply, value, and demand chain monitoring and analysis

5S

continuous improvement (kaizen)

breakthrough improvement (kaizen blitz)

cause/effect diagrams

overall equipment effectiveness (OEE)

takt time

process mapping

problem solving

run charts

standard procedures

current reality tree.

Change includes one or more of

equipment, operations, procedures or practice

continuous improvement (or an improvement event or project)

intended to make an improvement or to implement new products, technology or systems

the implementation of a change.

Change may be Initiated by one or more of:

deliberately initiated to improve capability, deal with a problem, or a similar intended change

a drift in efficiency or quality

a change in materials, rate of supply, quality of supply, or components which was being compensated for

a change in personnel which brought different practices.

Stakeholders include one or more of:

work team members

value stream members

other person who may be impacted by the change.

Qualitative research includes one or more of:

information that may not be apparent from quantitative analysis techniques, including the why and how of events relating to the change process

employee support for a change before and after the change

other stakeholder support

understanding of employees of the intended benefits and the situation after the change

customer support for change

testing of possible contingencies and scenarios in the change process, including non-conformances (e.g. impact of breakdowns and absences).

Culture and value alignment prior to the change include one or more of:

downstream and upstream members of the value stream and the organisation

management and employees

skills required versus skills possessed

process capability

process and plant/equipment performance.

Intended benefits of the change include one or more of:

customer perceived value

stakeholders upstream and downstream

organisation personnel

process capability

plant/equipment reliability/performance.

Results of change include one or more of:

an initial improvement followed by a return to previous performance

a change which has resulted in continued improvement

continued detriment or other variations over time

HSE changes.

Improvements include one or more of:

to process, plant, procedures or practice

changes to ensure positive benefits are maintained.

Techniques for sustaining improvement include one or more of:

standard procedures and work instructions

standard practice

other relevant documents and practices.

Team leader includes one or more of:

a person who has a formal, permanent role

an ad hoc role in facilitating the function of a team in a workplace.


Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and include the ability to undertake a qualitative review of one (1) or more process changes and to:

select a change/group of related changes for study and gather relevant information

come to a consensus view with stakeholders as to the results of this change

capture lessons learned/knowledge from these changes

identify and initiate future changes to be made.


Knowledge Evidence

Must provide evidence that demonstrates sufficient knowledge to interact with relevant personnel and be able to review a process change, including knowledge of:

qualitative research techniques, such as surveys, interviews, walking around (gemba walk), structured and unstructured interviews, formal and informal interviews, review of organisation records, review of process ‘history’, such as might be obtained from a control panel or other process records

trends and causal relationships

influence, persuasion and negotiation techniques

kaizen and kaizen blitz processes

communication techniques, such as formal and informal techniques, reports, presentations and toolbox/team meetings.